HELP -- FREQUENTLY ASKED QUESTIONS:

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GETTING STARTED

How do I get started playing at 3Dice?
The first thing you need to do is download our free software. The reason we have a download version casino is because having the software on your computer enables games of much higher quality and speed than can be played on your web browser.

INSTALLING THE SOFTWARE

How do I download the free casino software?
Click on one of the 'Download' buttons or links that appear on every page. A 'File Download' box will appear on your screen. Click either "run" or "save" to download the casino and follow the instructions.

How long does the download process take?
The average download time is 12-15 minutes, using a standard 33Kbs modem. In cable and ADSL connections download takes no more than 2 minutes. You have to remember that the download is only necessary for the first time you play at the casino, after that the program is available from your computer's 'Start' menu and/or your computer's desktop.

Where did I download the file to?
The default location is to your desktop. If you saved the casino software to an alternative location and cannot find it, simply follow these instructions:

Click on 'Start'/ 'Find'/ 'Find files or folders'. Type 3Dice.exe in the 'Name' field, and click on 'Find now'. Remember to search using the 'Local hard drives' option. Once you have found the casino software, double-click to begin the installation.

What is the installation file called?
3Dice.exe

What do I do once the download has been completed?
You are now ready to install the 3Dice casino software application file that you saved to your computer. Double-click on the casino icon, either on your desktop or at the location to where you chose to save the casino software. The Install Wizard will then launch, guiding you, step-by-step, through the installation process. Follow the prompts by clicking 'Next' when requested, and the casino software will install. Once the installation is complete 3Dice casino will start and prompt you to login or register.

What are the recommended minimum system specifications?

  • IBM PC-compatible computer
  • Windows XP or better
  • Pentium 4 or better (or equivalent)
  • 512 megabytes of RAM
  • 3D video card (preferred: ATI or NVIDIA)
  • SVGA screen
  • 200 megabytes of hard drive space

    REGISTERING AN ACCOUNT

    How do I register at 3Dice Online Casino?
    Once the casino software is installed and the casino's main screen is visible click the first option "Yes, I want to create a new account". Next you need to fill in the required fields. In the first step you need to fill in your email address and password. In the second step you need to fill in your security question and answer. This will be used to verify your identity when this is necessary. Make a note of your chosen password. Remember that your password is case-sensitive and must be entered the same way each time you log in.

    Can I use the same account to play for free and real money?
    Yes, the same account can be used to play for free or for real money. Just select the option you would like when you log-in.

    Can I have more than one 3Dice Account?
    You can only have 1 3Dice account.

    DEPOSITS AND WITHDRAWALS

    How do I deposit money into my account?
    First download the 3Dice software, then launch the software and register for a Play for real money account. Go to the cashier by clicking the Cash icon at the bottom right or via the Start/Games menu. In the menu that pops up, select your deposit method, complete the form and click 'Deposit' at the bottom of the cashier window.

    What payment methods can I use to deposit?
    We at 3Dice.com want to offer our customers the most convenient and secure money transactions possible. To purchase credits or chips from the casino software you can use:

  • VISA
  • MASTERCARD
  • NeTeller
  • Skrill
  • Click2Pay
  • ecoPayz
  • UKash
  • Paysafecard
  • OkPay
  • Online Banking

    How do I collect my winnings?
    NeTeller and Skrill payouts are immediate. Other payouts are handled on a daily basis. Payouts will be sent to players according to the payment methods used to buy chips, within 3 business days.

    Please note Visa and Mastercard may not allow us to credit your credit card. In such a situation we will send your cash out amount in full by check.

    You have to log in to your account and go to the cashier by clicking the Cash icon at the bottom right or via the Start/Games menu. On the left, select Withdrawal. In the menu that pops up, select your withdrawal method, complete the form and click 'Withdraw' at the bottom of the cashier window.

    Am I required to pay taxes on my winnings?
    Rules for taxation on casino winnings vary from country to country. You are responsible for checking with your local tax authorities to determine if you are required to pay taxes on winnings received from our casinos.

    Which currencies are available?
    We currently support deposits and withdrawals in the following currencies :

  • US Dollar
  • British Pound
  • Euro

    How can I follow up financial transaction operations?
    The Cashier's "History" section stores a complete history of all your financial actions, such as withdraws and deposit requests.

    What is NETeller?
    NETeller is an online money transfer service. You can open a NETeller account which acts like an online wallet. You are able to deposit, withdrawal, and transfer funds to the many merchants that support NETeller.

    How do I deposit, withdraw, and transfer funds?
    Once you log into your NETeller account, just follow the links on the main navigational bar at the top of the screen, or use the Quick links located on the left of your screen to move to the desired section. Each process is explained in full detail in their respective sections.

    How do I make a NETeller Deposit?
    This Deposit method is available for all casino members NETeller is an online payment service which provides an instant, secure and easy way to Deposit to your casino Account. If you have a NETeller Account with funds: 1. Please visit the casino cashier. 2. Press on the NETeller logo, in the Deposit Section. 3. Enter the amount that you wish to Deposit to your casino Account. Upon approval of your Deposit, the funds will be credited to your casino account and you may immediately login to the Casino and enjoy the games. If you do not have a NETeller account please visit: www.neteller.com.

    PLAY FOR FREE

    Can I play the games for free?
    Yes. You are welcome to try our games with no obligations for as long as you wish. When you run the casino, just create a new account and select play-for-free at the top of the registration form. The registration is very basic and does not require any personal information apart from an email address. Your email address will only be used by '3Dice.com' and will not be used to send spam or other unsolicited mail.

    WHEN YOU ARENT ABLE TO PLAY

    My computer froze/crashed in the middle of a game. What happens to my bet?
    Our computer database records every bet/deal/roll spin you make. The server remembers exactly where you left the game, even if your computer crashes or freezes. All you have to do is restart your computer and or Internet browser and log into the casino. Go back to the game you were playing and the computer allows you to pick up right where you left off.

    I have money in my account, but I can't bet or play.
    First look at your balance. You may not have enough credits left in your account to place the bet you're attempting to make. If you have only $4.50 in your account you might need to deposit more money if you're playing a game with a higher minimum requirement. Check the minimum bets or the amount you're betting to see if you can cover that bet.

    I'm having problems playing your games for fun!
    Go to the cashier by clicking the cashier icon at the bottom left of the casino window. Then click the deposit button at the bottom to add $1000 virtual dollars to your balance.

    How can I remove a bet after placing it on the table?
    In most cases right clicking the chips removes them. For detailed information please see the Games help.

    PRIVACY AND SECURITY

    How secure is it to give my credit card over the Internet?
    Our casino uses state-of-the-art encryption in its software. Trusted algorithm like RSA and SSL provide in reliable authentication.

    Is my real name available for other players to see?
    We will never expose any of your personal information to other players - your privacy is guaranteed.

    Do you sell lists of players to third parties for promotional or other purposes?
    Our Customer Information Policy pledges that any details disclosed by the player will not be sold or distributed to a third party. You can rest assured that no one will annoy you with any form of solicitation.

    Can other players access my account?
    The system is password protected, this authenticates the player's identity before any restricted operations can be accessed. You are the only one with access to your account. Do not reveal your user name or password to anybody. If you have more questions about our privacy you can go to our Privacy Policy

    GAME FAIRNESS AND ODDS

    How can I be sure the games are fair?
    All software has met strict criteria to guarantee fairness for our users. In addition each individual game (hand, spin, etc.) is recorded in the Casino Server and is easily accessed by our Customer Support Team at your request.

    LEGALITY OF GAMBLING:

    Is it legal to play in your Internet casino from my country?
    Laws vary from jurisdiction to jurisdiction. We cannot be responsible for the laws in your location. Please contact your local authorities for up to date information on the legality of Internet gaming in your jurisdiction.

    PASSWORD AND ACCOUNT INFO

    What games can I play at 3Dice.com?
    See the Games page for a complete list of all the games.

    What happens if I lose or forget my password?
    For security reasons, you will have to contact support. Please send an email to . Please specify where and when you can be contacted via phone. The support operators will ask a number of questions to verify your identity and will reset your password.

    How can I change my "Account Info"?
    In order for you to change or Update your account information simply log into our casino and then click on the "cashier" menu. Next click on the "View/change my account details" you will be able to update your mailing address and e-mail address. For security reason you are unable to change your name in the database. If you have changed your name we suggest that you inform support and register another account with the casino.

    I want to change my account to a different currency.
    If you would like to play in a different currency then please create a new account. You can contact with your new account name and we will transfer any leftover funds from your current account to the new one at the current exchange rate.

    SUPPORT

    How can I be assured of a fast customer support response?
    Our Support team works around the clock to ensure that response times are kept to a minimum. However due to the volume of inquiries that the support team receives on a daily basis there are a number of things you can do to ensure that your email is dealt with quickly and efficiently. All emails should include your user name and a confirmation of the game which you are referring to. If you specify the problem that you are having including details of the date, time, game you were playing or any error message that you received, this will help our team pin point any issue you may have had and resolve them as soon as possible. The more information we receive, the more quickly we can help you. We'll be pleased to help you anytime.

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